Refund Policy
Last updated: 12 August 2026
Kitbox products are not refundable by default. Every product is a digital file delivered immediately after payment, and once it has been sent it cannot be returned. A refund is offered only where the product's own page says so — if a refund window is stated there, that promise stands and this policy does not override it.
Read the product page, the description and any preview before you buy. That material is the product: what it contains, what it needs to run, and who it is not for. If anything is unclear, email us before purchase and we will answer honestly, including telling you when a product is not right for you.
What we refund regardless
The exceptions below are not goodwill; they are cases where you did not receive what you paid for, and they apply to every product whether or not its page mentions refunds:
- You were charged twice for the same product.
- Money left your account but no download was delivered.
- The file will not open, or is corrupted, and we cannot fix or replace it.
- The product is materially different from what this website described.
What is not refunded
- Change of mind, or buying the wrong product by mistake.
- The product working as described but not suiting how you work.
- Not having the software a product requires, where the product page states it.
- Requests outside a refund window that a product page did state.
- Evidence that files have been redistributed or resold.
How to ask
Email harshcj911@gmail.com from the address you bought with, or reply to your receipt. Tell us the product name and what went wrong. Even where a refund is not owed, tell us anyway — a file that will not open is usually something we can fix the same day.
How long it takes
- We reply to refund requests within 2 working days.
- Where a refund is due, it is issued to your original payment method.
- Your bank then takes a further 5–7 working days to show it. That part is outside our control.
Failed payments
If your payment fails but your bank still shows the amount as debited, it is almost always a temporary authorisation hold, and it is released automatically within 5–7 working days. If it is still there after that, email us with the date and amount and we will chase it with our payment provider.
Cancellations
Kitbox products are one-time purchases. There is no subscription, nothing recurring, and nothing to cancel. You will never be charged again for a product you have already bought.
Contact
KITBOX.SITE
NH 47, Thennampalayam, Avinashi Road, Arasur Post, Coimbatore - 641407
Email: harshcj911@gmail.com
We reply within 2 working days.